Frequently Asked Questions - FAQs

If you are in our local delivery area you will be offered delivery date options for your order during checkout. We do not offer timed deliveries. For sympathy orders, we check calling hours with the funeral home prior to delivery and will change the delivery time and date according to what is requested by the funeral director. If you prefer a timed delivery you may use the "Special Instructions" box located on the order form to request a particular time frame for your delivery. We cannot guarantee exact times. We will do our best to accommodate "before 12pm" or "after 12pm" time frames.

If the recipient is not at their home or requested delivery location at time of attempted delivery, we will leave the order on a porch, under a valance or out of direct sunlight (weather permitting only) and the driver will phone the recipient to let them know a delivery has been completed and the location in which the gift was left. We take full responsibility when leaving deliveries if and only if the outside temperature is above 60 degrees F and below 72 degrees F and there is no rain or wind in the forecast. If the driver does not deem the weather appropriate for leaving outside, we will take the flowers or gift into our delivery van and re-attempt prior to end of business day if and only if we have heard back from the recipient in a timely fashion to do so. Re-deliveries may also take place next business day in order to complete requested service. In some cases, we will be instructed to leave the flowers or gift regardless of recipient being present. Customer will take full responsibility if this option is requested and all sales will be final. No refunds will be available if flowers or gift items are stolen or damaged after delivery.

*Yes, for an additional fee, we can accommodate most same day delivery orders placed by 11:00am *if the requested florals or gift items are available.

Yes! You can order online 24 hours a day 7 days a week at fairytaleflowersct.com or by phone at (860)926-4897 during our business hours (Tuesday-Friday 9:00AM-5:00PM, Sat 9:00AM-3:00PM, Monday-Sunday Closed).

Of course! You can let us know your preferred flowers or color palette. While some blooms may be seasonal or limited, we’ll do our best to create an arrangement that reflects your vision. Please leave your request with us in the special instructions box at check out or you may phone-in your order to us directly.

No, at this time, we do not offer fruit and gourmet baskets. We apologize for any inconvenience this may have caused you.

Yes, at this time we do offer balloon add-ons at Fairytale Flowers.

Yes, at this time we do offer balloon sales at Fairytale Flowers.

Coming Soon!

Delivery fees vary depending on the location and distance. At checkout, you’ll see the exact cost for your area.

We accept major credit/debit cards, Apple Pay, Google Pay, Link, bank account payments, and Afterpay at our online checkout. For in-store or phone orders, we take cards, House Accounts, cash, and checks.

Yes, we deliver to homes, hospitals, businesses, and venues across South Windsor. Please provide the full address and any delivery notes during checkout.

Absolutely! We offer a variety of flower delivery add-ons to personalize your arrangement such as small gifts or keepsakes. You’ll see available add-ons on each product page and again at checkout.

Trim the stems, place them in fresh water, and keep the arrangement in a cool spot away from direct sunlight to extend their life.

What sets us apart is the care in every detail: fresh, quality blooms, thoughtful design, and a wide online selection. We’ve got plenty to choose from for the big days—Valentine’s Day, Mother’s Day, Thanksgiving, and Christmas—in South Windsor, and we don’t stop there. From everyday bouquets to weddings and events, we’ve got you covered. Have something in mind? Tell us your colors or favorite flowers and we’ll make it happen.

Yes, absolutely—adding a personalized message or card is one of the easiest ways to make your delivery extra special. At checkout, you’ll find a dedicated field to type in your custom message. For an even more memorable touch, we offer a video message option: simply upload a short video via our secure form at checkout.

Yes, our flower subscription service is a game-changer for effortless, fresh blooms delivered straight to your door—perfect for treating yourself or gifting ongoing joy without the hassle. You can choose your budget, frequency (weekly, bi-weekly, monthly, quarterly, or yearly), and first delivery date on our subscriptions page.

If you are in our local delivery area you will be offered delivery date options for your order during checkout. We do not offer timed deliveries. For sympathy orders, we check calling hours with the funeral home prior to delivery and will change the delivery time and date according to what is requested by the funeral director. If you prefer a timed delivery you may use the "Special Instructions" box located on the order form to request a particular time frame for your delivery. We cannot guarantee exact times. We will do our best to accommodate "before 12pm" or "after 12pm" time frames.

If the recipient is not at their home or requested delivery location at time of attempted delivery, we will leave the order on a porch, under a valance or out of direct sunlight (weather permitting only) and the driver will phone the recipient to let them know a delivery has been completed and the location in which the gift was left. We take full responsibility when leaving deliveries if and only if the outside temperature is above 60 degrees F and below 72 degrees F and there is no rain or wind in the forecast. If the driver does not deem the weather appropriate for leaving outside, we will take the flowers or gift into our delivery van and re-attempt prior to end of business day if and only if we have heard back from the recipient in a timely fashion to do so. Re-deliveries may also take place next business day in order to complete requested service. In some cases, we will be instructed to leave the flowers or gift regardless of recipient being present. Customer will take full responsibility if this option is requested and all sales will be final. No refunds will be available if flowers or gift items are stolen or damaged after delivery.

*Yes, for an additional fee, we can accommodate most same day delivery orders placed by 11:00am *if the requested florals or gift items are available.

Delivery fees vary depending on the location and distance. At checkout, you’ll see the exact cost for your area.

Yes, we deliver to homes, hospitals, businesses, and venues across South Windsor. Please provide the full address and any delivery notes during checkout.